Refund policy

We want you to be completely satisfied with your purchase. Please read our return policy carefully before placing an order.

Eligibility for Returns

            •          Due to the nature of cosmetic products, we only accept returns for items that are unused, unopened, and in their original packaging.

            •          For hygiene and safety reasons, opened or used products (including body care, nail polish, and nail polish remover) cannot be returned or exchanged.

            •          Returns must be requested within 7days from the date of delivery.

Damaged or Incorrect Items

            •          If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the product.

            •          We will arrange for a replacement or issue a refund as appropriate.

Return Process

            1.         Contact our customer service team at [your email/phone] to request a return authorization.

            2.         Once approved, you will receive instructions for returning your item.

            3.         The product must be shipped back in its original packaging.

            4.         Refunds will be processed to your original payment method within 10 Days after we receive and inspect the returned item.

Non-Returnable Items

            •          Opened or used cosmetics.

            •          Items purchased on sale or clearance (unless damaged or defective).

            •          Gift cards and promotional items.

Shipping Costs

            •          Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged, defective, or wrong item).